Complaints Policy

Should you wish to make a complaint about us or our work, we give you the following undertakings:

  • We will acknowledge your complaint in writing within three working days and will include details of the practice complaints procedure;
  • We will give a reply as soon as possible;
  • We will offer you the opportunity to discuss your complaint with our Practice Manager in private;
  • If your complaint involves your doctor, we will offer you the opportunity to discuss it with the doctor involved or with our Senior Partner, Dr Penelope Smith.

All complaints are taken seriously and are handled openly and honestly. We will endeavour to conclude matters to the satisfaction of all parties as soon as possible.

You can make a complaint by emailing our Operations Manager, Moira McCallum, on